Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide evidence through photographs when you request a return. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you choose not to use a trackable shipping method, we cannot guarantee that we will receive your returned item. Keep your shipping receipt until the return is processed.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time before your bank or credit card company processes and posts the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delay. Follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including gift cards and items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items to avoid any confusion.
Contact Information
If you have any questions regarding this Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you with any concerns you may have about your order or the return process. Your satisfaction is important to us, and we aim to address your inquiries promptly.